| Full Name: |
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| E-mail Address: |
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| Company Name & Department: |
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| Fax Number: |
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Please answer the following questions on a scale of 1 to 5.
(1 = Never, 2 = Almost Never, 3 = Sometimes, 4 = Almost Always, 5 = Always) |
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5 |
4 |
3 |
2 |
1 |
| 1 |
Your phone calls are answered promptly and courteously. |
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| 2 |
Request for quotations are handled promptly. |
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| 3 |
Pricing is competitive. |
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| 4 |
Lead-times are acceptable and within the industry average. |
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| 5 |
Orders are delivered when requested. |
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| 6 |
Packing slips, invoices, etc. are accurate. |
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| 7 |
Certifications arrive with shipments. |
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| 8 |
Parts meet or exceed quality expectations. |
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| 9 |
Problems are handled promptly and courteously. |
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| 10 |
Mid-American employees are accessible to you. |
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| 11 |
Our sales people are knowledgeable and accessible. |
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| 12 |
We incorporate the latest technological developments for our industry. |
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| 13 |
We are proactive in resolving issues, improving your product, or increasing value. |
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| 14 |
We are flexible and responsive to changing business demands. |
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Suggestions, comments or opportunities for improvement are encouraged:
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